About these terms
These terms are an agreement between you and Kalpasiri Farms and Foods Pvt Ltd ("FarmConnect", "we", "us"), 2nd Floor, No 34, MCHS Layout, Jakkur Main Road, Bengaluru, Karnataka 560064. By signing in to the FarmConnect app or ordering in it, you accept them and our privacy policy.
Who can order
- You sign in with an Indian mobile number and must be able to enter into a binding contract under Indian law.
- We deliver only to the areas of Bengaluru we serve. The app checks the pincode of your address and tells you if we don’t deliver there yet.
- Keep your phone and sign-in to yourself: orders placed from your account are your responsibility. We may suspend an account that is misused.
Ordering
- You choose the products and quantities, the delivery address and a delivery day. The days on offer, the order cut-off times and the delivery windows are set by us and shown in the app before you pay; some days may be closed or a product may be sold out for a day.
- There is a limit on how many of each item one order can contain, shown in the app.
- Your order is confirmed once payment is received: the packs are then kept for your delivery day. An order that isn’t paid in time is released.
Prices and taxes
- Prices are in Indian rupees and include GST. The app shows the price of every item, any discount, the delivery fee (which depends on the order value) and the total before you pay.
- Coupons work only under their own conditions, shown in the app (dates, minimum order, products, number of uses).
- We may change prices at any time; the price you pay is the one confirmed when you placed the order.
Payments
- You pay online through Razorpay, from your FarmConnect wallet, or both. Razorpay’s own terms apply to the online payment. There is no cash on delivery.
- We never see or store your card, UPI or bank details.
Your FarmConnect wallet
- You can add money to your wallet through Razorpay, up to the maximum balance shown in the app, and use it to pay for orders.
- Wallet balances can never be withdrawn or refunded to a bank account or as cash.
- The wallet belongs to your account and can’t be moved to another account.
- If you delete your account, any wallet balance left is forfeited.
Cancellations and refunds
- You can cancel an order in the app until it leaves the farm for delivery.
- When an order is cancelled, what you paid online goes back to your original payment method; Razorpay and your bank usually take 5–7 working days. Whatever you paid from your wallet goes back to your wallet straight away.
- We may cancel an order we can’t fulfil, for example if we can’t deliver to the address; you get your money back in the same way. We will only put an online payment into your wallet instead if you agree.
- Our products are perishable, so they can’t be returned. If something arrives damaged, spoiled or is missing, tell us through Help in the app as soon as you can, ideally on the day of delivery. Where we agree a refund for those items, it is paid in the same way.
Deliveries
- We deliver to the address you chose, on your delivery day, within the window shown in the app. Add any instructions the person delivering needs (a gate code, where to leave the order).
- Please store our products as their labels say once they reach you.
- If something goes wrong with a delivery, contact us through Help in the app and we will sort it out with you.
Deleting your account
You can ask to delete your account in the app. Your account stays usable for 30 days and you can cancel the request in that time. After that, your account is deleted automatically once your orders and refunds are settled. Any wallet balance left is forfeited.
Using the app fairly
Give accurate details, use the app only to order for yourself or your household, and don’t try to misuse, copy or disrupt it.
Our responsibility
We take care that our products are as described and delivered as promised. If an order goes wrong because of us, our responsibility is limited to putting it right or refunding what you paid for that order. We are not responsible for delays or failures caused by events outside our reasonable control, or for indirect losses.
Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law that protects you.
Changes to these terms
We may update these terms. We update the date at the top of this page and tell you in the app about any important change. Orders already placed follow the terms in force when they were placed.
Governing law
These terms are governed by the laws of India. The courts of Bengaluru, Karnataka have jurisdiction over any dispute about them.
Questions and complaints
Write to us about an order or these terms. You can also reach our Grievance Officer.